A guide to visualizing services
Project Type
Service Design - Visualizing Services
Intervention Type
Service Design Toolkit
Location
Savannah, GA
Advisor
Professor Mauricio Manhaes
About the Project
In this class we analyzed services and from that created storyboards, maps and models. These visualizations were used to explain the complexity of service systems, and where there are opportunities for intervention.
Journey map
This journey map, based on auto-ethnographic experience, maps the steps I’d gone through in experiencing the service. The map of the space serves as context for the mixed use space and to track my pattern of movement. Thought bubbles contain my emotional responses.
Ecosystem Map of Starland Yard